Frequently Asked Questions
Read about our commonly asked questions. Can’t find what you’re looking for? Contact our support team.
Web Design & Development
Do you edit existing websites?
We do not edit existing websites built by someone else, only ones that were created by Matrix 7. From our past experience, it’s less of a mess for us and more cost-effective for our clients if we start fresh.
How much does a website cost?
The cost of websites vary depending on multiple factors. Each solution we provide is tailored to our client’s needs, so is the price. Our consultants assist in helping identify wants and what’s truly needed, to ensure you’re making the best decision for your business.
Depending on the complexity of the project, we generally give options and showcase the value each one provides based on your goals.
What platforms do you use?
The main website platforms we use are WordPress, Shopify. Although, our development team has extensive knowledge in custom building sites from scratch (when necessary).
While we have our favorites, we aren’t tied to any specific platform. Making the best decision for your business is the most important aspect of every project we approach.
We analyze the objectives and find the best solution for you. There have been several times we quickly learned and utilized a new platform to meet our client’s needs.
Can't I create a website myself?
Absolutely! There are several great website builders out there. We’d recommend this for individuals with a very small budget or businesses that are just starting out looking for initial viability.
However, there is a huge difference between building one yourself with little to no experience vs. hiring an advanced agency. We generally work with seasoned businesses looking to take their web presence to the next level or startups with the sufficient capital and needs for a high-end website right from the beginning.
We value honesty, if you’re not sure where you fit in give us a call. We’re always more than happy to help even if that means a partnership doesn’t make sense in the current moment.
Do you actually develop websites?
Yes, we do! We understand there is a common misconception between web design & web development.
Modern innovative technology has made it easy for individuals to create a website specifically from design without the need for web development. This has made it cheaper for businesses that need a simple online presence without any advanced or tailored applications, compared to the past where development was inevitable.
Outside our premier design team, we have a development team that is seasoned in coding and applications such as: React, Next.js, JavaScript, CSS, AWS, and more. Our development team assists with every website, but not every one of our clients needs advanced applications or in-depth coding.
Ecommerce Solutions
What is the difference between your Web Design & Development vs. Ecommerce Solutions services?
Our ecommerce solutions highlight some of additional features, functionality, applications and integrations for the online stores we build through our web design & development service.
I don't see a solution I'm looking for.
The page highlights a few of our major solutions, however, we have nearly limitless capabilities depending on the web platform used. Contact us to learn more.
What if I don't know what I need?
That’s completely fine! A majority of our client’s have a need or a goal but not the solution to reaching them. Our consultants will help you identify and understand the options best suited for your business.
POS Installation
What POS platforms do you normally use?
Some of the main POS platforms we use are Shopify, Square, Clover, Toast, Stripe, and Lightspeed. Which one we use is also highly dependent on the web platform used to build your website.
While we have our favorites, we aren’t tied to any specific platform. Making the best decision for your business is the most important aspect of every project we approach.
We analyze the objectives and find the best solution for you. There have been several times we quickly learned and utilized a new platform to meet our client’s needs.
What do you customize?
Also dependent on the platform used, we built each one out to cater to your daily operations. This includes checkout procedures, inventory management, delivery/takeout orders, etc.
What levels of social media management do you provide?
This is dependent on your needs, we will help you identify the best strategy for your business. Generally we have a partial control and full control. With the partial we take over the overall strategy on content creation, but you still monitor engagement with your audience. Full control our clients are 100% hands off.
Can you customize my current system?
We do not customize existing systems installed and built by someone else, only ones by Matrix 7.
From our past experience, it’s less of a mess for us and more cost-effective for our clients if we start fresh.
Search Engine Optimization
Do I need SEO?
Yes, we include standard SEO during the build out of every new website we create. It’s important to optimize your site for search engines and organic traffic.
Is SEO or PPC marketing better?
Both serve a different purpose. Which one is “better” depends on your goals. SEO targets organic traffic and search rankings. Pay-per-click marketing is a great way to streamline targeted traffic to your website.
Standard SEO is important, but not every business needs to be spending a ton of effort and money into a monthly SEO strategy. Same with PPC marketing, it’s a great way to immediately rank high on search results, drive in qualified leads, and increase sales.
Although, unless the campaign is set up correctly, your website is optimized for marketing, and you have the correct conversion tracking in place, you can burn through your budget fast with underperforming results.